PRODUCTS

Are These Products High Quality?

Our products are crafted in small batches to ensure the highest pharmaceutical-grade quality.

Are Your Products Cruelty-Free?

Yes! All of our products are cruelty-free.

How long before I start to see results?

Results can vary by individual and what products you are using. How consistent you are with your skincare routine plays an important role in the success of your results. At Max & Muffin, we love to under-promise and over-deliver, thus we give a baseline of 3-6 months for the skin to go from worse to best. Results may be seen sooner than
this baseline.

What skin type do I have?

There are a few different skin types—normal, dry, oily, combination, and sensitive. Knowing what skin type you have is important, as you can then choose the best products and treatments to maintain healthy,
glowing skin.

What Is The Expiration Date Of Your Products?

All products will have an expiration date of two years when unopened and stored at room temperature. We suggest the product be used within 12 months of opening.

How Do I Store Your Products?

To ensure that your products remain in optimal condition, we recommend
storing them in a cool and dry area away from direct heat or sunlight.

How much skincare is too much?

On the other end of the spectrum, you have people who tend to become overprotective of their skin and overdo skincare. Your goal should be to make your skin feeling soft to the touch and hydrated. It shouldn’t feel dry, or squeaky clean, or even tight after applying skincare products. When you are experiencing this, it means you are overdoing your skincare. You can also try reaching out to us to check the optimum skincare routine for your skin type.

GENERAL INQUIRIES

How Can I Check The Status Of My Order?

Order confirmations are sent to your email. If you have not received your order email confirmation, please contact us at maxandmuffinbiz@gmail.com and we will look into this for you.

Can I Cancel Or Change An Order?

Unfortunately, once an order has been placed, we cannot make any edits or substitutions. Once an order has been paid, our distribution center has processed it to be fulfilled in real time. Once an order has been
processed by our fulfillment team, we are no longer able to cancel or change the shipment.

SHIPPING

How Long Does Shipping Take?

We use various couriers depending on the destination, and as a result, shipping times may vary. Please note that this shipping time is an estimate and is not guaranteed: up to 5~9 days in the US, up to 11~13 days for orders outside the US. We work as hard as we can to try to meet all delivery estimates, but sometimes there may be delays. If you have not received your order in the expected timeframe, please contact us at maxandmuffinbiz@gmail.com and we will look into this for you.

How Much Is Shipping?

We offer free shipping with all orders when you spend over $200. Shipping may vary depending on the weight and the distance.

Didn't find what you were looking for? Feel free to contact us at any time!